Privacy Policy

Who we are

Dundee Solar Pro is a trading name of Scottish Energy Efficiency, operated by Caledonia Energy Efficiency Ltd (Company Number [CRN]) with registered office at Unit 3 Prospect III, Prospect Business Centre, Dundee DD2 1TY. We are Dundee's locally-headquartered renewable energy consultancy and introducer service. We do not carry out installations ourselves. Installations are delivered by our network of pre-vetted, fully-accredited installation partners.

Data controller: Caledonia Energy Efficiency Ltd. ICO registration: [ICO-REF].

What data we collect

When you submit our enquiry form, we collect:

• Full name
• Email address
• Phone number
• Postcode
• Property type
• Monthly electricity bill range

We also collect standard web analytics data (pages visited, time on site, device type) via cookies where you have given consent.

How we use your data

We use your data to:

• Contact you about your renewable energy enquiry
• Connect you with appropriate installation partners from our network
• Provide indicative savings estimates and grant eligibility information
• Improve our website and service

Legal basis for processing

We process your data on the basis of:

• Consent — you submit our form voluntarily
• Legitimate interest — to respond to your enquiry and provide our service

Who we share data with

We may share your enquiry details with:

• Our vetted installation partner network (to provide quotes and surveys)
• Our CRM and email systems (Zapier, Google Workspace)

We do not sell your data to third parties. We do not share your data with unrelated marketing companies.

Data retention

We retain enquiry data for up to 24 months after your last interaction with us. After this period, data is securely deleted unless we have an ongoing business relationship.

Your rights

Under UK GDPR, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Request erasure of your data
• Object to processing
• Data portability
• Withdraw consent at any time

To exercise any of these rights, contact us at info@scottishenergyefficiency.co.uk or call 0141 230 0198.

Cookies

We use essential cookies for site functionality and optional analytics cookies (only with your consent). You can manage preferences via our cookie banner or by clearing your browser cookies.

Contact

Caledonia Energy Efficiency Ltd
Unit 3 Prospect III, Prospect Business Centre
Dundee, DD2 1TY
Email: info@scottishenergyefficiency.co.uk
Phone: 0141 230 0198

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.